I recently went to the Doctor’s office for a specific checkup. It took about 4 hours total, and I spent about one hour of that time cooling my heels waiting either for the doctor or a lab technician. After I saw the Doc, he said he would call in a scrip to my pharmacy. Later that day, no word from the Doc to the pharmacy.

I tried to call back the next day, and fought my way through their phone system for a full five minutes to eventually get stuck leaving a voicemail. They never called me back, nor did they call the pharmacy.

I let it sit a couple days while I waited for them, and eventually decided to give Tolerant a break from nagging me and tried to call them back – and all of their published phone numbers rang through to the fax machine. 5 different times.

Waited another couple days, called back on three different occasions. The first two saw me fighting through their phone system only to get voicemail again, but the third time I called I finally managed to get a human, who said she would make sure the scrip got called in. When I went to pick up said scrip, it turned out to be for an over-the-counter medicine and some special instructions that he fucking well could have handed me in person and just told me what to buy.

In total, the bill came up as $131 in labs and $217 for the visit. The insurance company will only allow them to charge a certain amount, so I then received a bill for the difference. Add all of that up and divide by the three hours, and you get a number a bit less than what my company charges for an hour of my time. Here’s the difference:

If I keep you waiting while I do something for somebody else, I don’t bill you for the time.

If I tell you that you need a part or some software, I will tell you what it is, why you need it, and why you should get this particular brand. I will then sell it to you. If I can’t sell it to you, I will provide you with explicit instructions on where to get it as well.

If for some reason you need to call my office, you will be told by the prompter to press a number for each department, at which point a human will answer the phone. You will not be forced to go through a minimum of 5 minutes of recorded messages before a human might pick up.

My phone system will never put you through to the fax machine.

My clients will call me the next time they have a problem. I won’t be calling my doctor again, I will be going somewhere else.

So the poor Zoe T. Monster Kitty has had a grooming issue for some time now. The dear is a long-haired black cat, and without a fair amount of attention, her coat knots itself up pretty damn bad.

Now, she used to take excellent care of herself, but then she got a tooth infection at some point and stopped a fair portion of her grooming routine, and the nats started to pile up. I brushed when I could force myself to, and cut them out when I couldn’t brush (she is rather unfond of both procedures), but it had finally gotten to the point where we just had to shave her.

I called around to various groomers, and the short of it is that it would be more expensive than buying the tools and doing it myself, plus I would have to put her in the car – another activity she is terribly unfond of. (Zoe does not travel well.) So, Tolerant and I ran out to PetCo today and picked up a new set of trimmers, some meaty treats and some advice from a pro:

“Trim the claws first, then apply any sedatives you may desire and your vet approves. Mow in the direction of the fur and just use the trimmer without a guard. Don’t pull on the skin and go slowly, and you should be able to come up under the nats and cut them out bit by bit.”

We had to do it in stages, and I started from just about her shoulders and went back from there. The end result is similar to a lion cut, but looks much worse because I am a terrible groomer. Here’s the after shot: (I don’t have a good example of a before handy)

This shot was taken after the final indignity of tossing her into the sink for a quick rinse to wash away the remaining dander and trimmings. The poor thing.

I’ll be checking my shoes rather carefully before donning them for the next month or so.

Just how the hell did a search for “jock itch purell” bring someone to my blog?

I’m scared.

Because not only did it bring them here, IT’S THE TOP FUCKING SEARCH! Over and above the Exchange repair articles that have held the top search gold for months.

O.o
.

Hmmm… let’s see what the old dog has been up to…

Went to Katie O’Brien’s for breakfast with Tolerant and the Snake Boy, and I found myself tapping my fingers along to the music they had playing. I was certainly not expecting it, but sure as shit, they were playing “Bad Dog, No Biscuit” off of the Cowboy Bebop Soundtrack.

Japanese anime Bebop Jazz in an Irish bar. Who’da thunk it?

Planning for the tourney season has gone a bit wonky this year, as the Chef has decided to depart for greener pastures, and half the kitchen gear goes with him. Tolerant found us a deal on a new 8′ pop-up, but it’s from an on-line retailer who says they had one blue, one green and several orange units for sale. I asked for blue, but we’re taking bets on the end result – odds are leaning toward orange.

Work has been crazy the past couple of weeks – and it certainly hasn’t helped that I’ve been dealing with La Grenouille out at the winery for a good chunk of it. Damn little prick won’t drop an argument that he lost a week ago. I wrote him the polite rebuttal earlier (instead of telling him to fuck off and drop it already) and let his reply to that sit in my inbox for a couple of hours before curiosity got the better of me. What did the little frog say? “OK, thanks.”

That’s it? Fucker.

Speaking of other things work-related, construction continues on the new offices, and they finally got the sheet rock up in my new office – which is half the size of my current office. The downgrade is a bummer because I lose my personal lab space – I had a spare desk in the back of my office I would use for extra workspace when I needed it. Oh well. Bossman has mentioned before that if we ever got enough business concentrated between downtown and the East Side, it would be worth maybe opening a second office. Now I just have to get the sales guy out of the Winery-and-Country-Club circuit and onto the Lawyer-and-Commercial-House circuit.

Forget it. I hate lawyers too much, and I’ve heard bad things about them.

Time for bed, more next time – probably next month, at this rate. :)

So we’re remodeling our offices, and it turns out that Bossman has had the great idea to install ceiling speakers throughout the new space. RF was in this morning early and put his music on the system.

His choices leave a bit to be desired. Anything that isn’t from the 70’s, for instance.

*shudder*

So, back today from a sudden overnight trip to Bellevue Washington… which is a very weird place.

Bellevue is not too terribly far from Seattle proper, and you can tell that the Grand Vision for the downtown area is to be a little chunk of Manhattan as far as density goes, but they want it to be more modern. They have basically flattened and repaved all of Downtown, and built up towers. (They call ’em skyscrapers, but they average maybe 40 stories.)

I went to see our client’s offices, and noticed that there were three (3!) towers within 2 blocks of my client with Microsoft signs on them – which has got to be confusing when giving directions. “Now, ya turn left at the M$ tower, then turn right at the M$ tower and go past the M$ building…”

For anyone else who may be going there for some reason, I will tell you this: don’t cheap out on the hotel room. I stayed at the Extended Stay America on Main Street because it was only $100/night, and the bed was too hard, the pillows too flat, the windo faced the freeway, and worst of all, the “high-speed wireless Internet” was a $4.99 surcharge, and tested out at a whopping 256k.

I can get that tethering to my fucking phone. To sort of top everything off, the room stank of baby formula and I had to track down a Walgreen’s to get a can of Febreeze.

Another reason not to cheap on the hotel: get one with a decent restaurant or cafe because you’ll have to pay for parking everywhere you go, and the good restaurants that aren’t in the hotels are in the office towers, and parking is $3 an hour. Either that, or take a cab.

All in all, I didn’t like Bellevue and won’t be going back if I can help it.