This one was a bitch, and since the closest thing I could find to a remedy online was to delete the store and create a new one (not bloody likely) I’ll publish the results of a call to MS Critical Support for the benefit of the masses.<\/p>\n
The problem was one user had almost 50 emails stuck in the local delivery queue. They could send email inside and out, but incoming would never get there. I believe the problem was a corrupted mailbox.<\/p>\n
To fix the user’s mailbox, I exported their account to a .pst using Exmerge. I then deleted the user’s mailbox and created a new one, adding back in all of their aliases. This got new mail flowing again without too much fuss. The mail in the local delivery queue, however, was still stuck.<\/p>\n
To get this going to the right mailbox, we had to ‘recategorize’ the existing mail to the new mailbox.<\/p>\n
That should do it. Seems simple, right? HA! I bashed on it for almost two hours, then called crit support and tech#1 bashed on it for an hour, then called in tech#2 who took another half-hour to come up with the registry fix. We still ended up losing a handful of emails, but that was because it took the user two full days to tell me something was wrong, and our queue alarm didn’t catch the problem.<\/p>\n
Which, of course, will be step 3 of this process…<\/p>\n
<\/p>\n
*Update: comments closed due to excessive spam. Glad I could help all of you with this post.<\/p>","protected":false},"excerpt":{"rendered":"